Industry snapshots

On this web page you will find information to help you decide if you might be suited to a job in:

Hospitality and tourism

The State Government has made hospitality and tourism priorities for training and workforce development.1 The sector has a statewide plan that recommends attracting older people.2

Hospitality and tourism in Tasmania cover a very wide range of small and larger businesses, such as:

  • tour companies
  • travel companies
  • visitor accommodation
  • hotels and bars
  • restaurants and cafes
  • museums
  • cultural festivals and sporting events
  • public and private parks and recreation facilities
  • vineyards, breweries, distilleries and farms offering visitor services.

Hospitality and tourism businesses have to be able to cater for all the people they serve.  Visitors may come from interstate or overseas, but many will be Tasmanians holidaying at home. Our State has the oldest population in Australia, so it makes sense for the sector to employ lots of people aged over 45.

Jobs in hospitality and tourism include:

  • guides
  • baristas
  • front of house staff
  • waiters
  • chefs
  • drivers
  • and many others.

Employment can be:

  • full time
  • casual
  • part time
  • seasonal
  • located in cities or in regional Tasmania.

This means the hospitality and tourism sector may be a good option even if you want work outside the major cities or don’t want to work year round.4

The sector might also be a good option if you can speak the language of international visitors who are most likely to come to Tasmania.

Because hospitality and tourism have been seriously impacted by restrictions associated with the coronavirus (COVID-19) emergency, the University of Tasmania has made a Graduate Certificate in Tourism available at no cost for Tasmanians who start their studies in second semester 2020. You can find out more here and here.

Also in response to COVID-19, TasTAFE is offering a short course in Customer Service at no cost. You can find out more here.

In the following video, career coach Anne Kirby-Fahey (left) and former People and Culture Manager at Wrest Point and Country Club casinos Dianne Underwood (right) share their insights into this sector.

After you’ve watched the video, check out the the hospitality and tourism resources box below it. This has links to courses that will make you more employable in the sector, ranging from short courses such as Responsible Serving of Alcohol to certificates, diplomas and degrees.

Hospitality and Tourism

Anne Kirkby-Fahey (AKF), Career Options Tasmania

Dianne Underwood (DU), formerly Federal Group

Why should I consider working in hospitality and tourism?

DU – I just love the industry, you never know what you might see on any given day, who you might meet. It’s also the remaining industry where you can enter in at the bottom and end up at the top. It’s very flexible and dynamic so you can move sideways to different departments or front of house to back of house, your customer service to more administrative work in hospitality and tourism.

AKF – Can I just say also there’s about “why would they go in there”, because apart from the customer facing there a lot of back office isn’t there.

DU – Absolutely, yes.

AFK – So it may be that you’re not interested in the hospitality but you might love accounting, or being a PA, or doing data entry, there’s plenty of that around too.

Why are there so many roles for older people in hospitality tourism?

DU – The reason there are a lot of roles in hospitality and tourism for older workers is because the importance of having the divers work force and actually matching your customers is critical for your success in this industry. As you can imagine, we all interact: all ages, races, genders, people from all walks of life interact with hospitality and tourism, so where possible you try and have an employee-base that actually can meet your customers with where they’re at. For older workers that means, if they’re following their career paths or transitioning to a new role that there’s plenty of opportunity for them if they love dealing with customers in the hospitality and tourism industry.

What strengths might I bring to a job in hospitality or tourism?

AFK – So the strengths that I think most employers look for, but especially in hospitality, and we might say, and I’m trying hard not to stereotype, but we could say that older people tend to be more polite because they’re growing up with a different upbringing: more polite. Their breadth of work, so having already experience in dealing with many different people from different backgrounds and walk of life. Hopefully their interest in people. All of the additional skills that they’ve already got anyway will be useful. Maturity, as long as it’s, ‘cause we all mature, but as long as it’s a positive maturity I suppose, and that is about dealing with situations that might arise that you don’t expect and any industry that‘s people-focused you can expect that to happen.

Hospitality and tourism resources

Aged services

Aged services are part of the the health care and social assistance sector.

The health and social assistance sector has everything going for it as a place to apply for work if you are aged over 45.

  • It employs far more people than any other Tasmanian sector.5
  • More than 50 per cent of its employees are aged over 45.5
  • It is expected to grow fast.3

Aged services have the added benefit of being Tasmanian government priorities for training and workplace development. 1

Jobs in aged services include:

  • enrolled nurse
  • carer or support worker
  • program coordinator
  • manager.

Places you might work include:

  • hospitals
  • community health facilities
  • residential aged care facilities
  • home-based care settings
  • mental health settings
  • respite centres.

TasTAFE has a great description of the kind of people who make good aged-services workers. It might give you an idea of whether you would be suited to a job in the sector:

“Few professions offer the opportunities, challenges and rewards that you will find working in the Health and Aged Care sector. Choosing a career in this sector will give you the chance to make a real difference in people’s everyday lives…To succeed in this sector, you’ll need excellent communication skills, a supportive and caring approach, lots of patience and flexibility, and a willingness to work as part of a team.”6

If you’d like to see what kind of questions you could be asked in an interview for a job in aged services, check out these video practice interviews for:

If you decide you’d like to apply for a job in aged services, you’ll need a qualification. To help you decide which level of qualification would be best, check out the links in the “Aged services resources” box below.

Aged services resources

Transport

The transport industry in Tasmania has a high proportion of older workers. It may be an appealing option if you are flexible enough to do shift work – perhaps because your kids have grown up.

Jobs in the transport sector include:

  • driver
  • forklift operator
  • warehouse
  • administration
  • scheduling
  • work health & safety
  • mechanic

Joanne Tye, HR and Compliance Manager at Tasmanian transport company SRT Logistics, says if you’re fit to drive a truck and have the necessary skills and licences, your age will be irrelevant. SRT Logistics is regularly on the lookout for drivers, and has a record of encouraging women to become drivers.

Trucks come in many sizes, depending on the goods they carry. They include:

  • dangerous goods trucks
  • refrigerated goods trucks
  • livestock trucks
  • tippers
  • milk tankers
  • bulk tankers.

To be competitive for a job as a truck driver, you’ll need:

  • people skills for dealing with staff at the point of delivery
  • the ability to work alone, because you’ll be in a truck by yourself for several hours a day
  • necessary licences.

Some parts of the job can be challenging though.7 These include:

  • the need for manual handling of heavy weights
  • long hours behind the wheel
  • shift work
  • some poorly designed vehicles.

The expense of getting the appropriate licence is one of the biggest barriers to entering the industry. Licence types include:

  • multi combination
  • heavy combination
  • heavy rigid
  • medium rigid
  • light rigid.

It’s important to understand which licences and other endorsements you need before you apply.

It may be possible to have the cost of obtaining your licence subsidised under the Australian Government’s Skills Checkpoint for Older Workers or the Tasmanian Government’s Rapid Response Skills Initiative, if you are eligible for one of these schemes. You can find out more on our web page called “Education and training“.

If you’re employed to drive a heavy vehicle, you’ll need to have medicals, fill in work diaries and have a blood-alcohol level of zero while you’re working.

Transport industry resources

Training and licensing:

Websites for background research into the industry:

Construction

Tasmania’s building and construction sector has been one of Tasmania’s “great success stories” in recent years, supporting thousands of workers.8

Like most parts of the economy, it has been hit hard by restrictions associated with the coronavirus (COVID-19) emergency. While it’s possible civil construction will continue, housing construction has not been so lucky. However, Commonwealth Government support for Australians to build new homes and renovate existing homes is designed to stimulate the industry in the COVID-19 recovery phase. And on 4 June the Tasmanian Government announced a two year “construction blitz” with a wide range of investments in housing and infrastructure. Both these initiatives should see jobs in construction pick up.

To find out what kind of questions you’re likely to be asked in a job interview these days, check out this practice interview for a construction foreman. And make sure you stick around for Warren’s tips at the end, like making sure you have your white card, first aid certificate and other relevant documentation.

White card

A white card demonstrates you have undertaken an accredited induction into workplace health and safety for the Tasmanian construction industry. No matter what level you are, if you work in the construction industry in this State, you must have a white card. This applies whether you are an employer, contractor, project manager, employee, subcontractor or part of a labour hire company.

White card training must be completed in Tasmania and delivered by a registered training organisation.

Construction industry resources

Training and licences:

Tasmanian Government two-year stimulus

Websites for background industry research:

Video credits
  • Anne Kirby-Fahey is a career coach and Board member of Career Options Tasmania.
  • Dianne Underwood is the former People and Culture Manager at Wrest Point and Country Club Casinos. Dianne is on the boards of Colony 47 and Westpac Rescue Helicopter Tasmania and at the time of interview was an older job seeker herself.
References
  1. Department of State Growth 2018, A Stronger Training System – Investing in Skills for Jobs: Ministerial Priorities for Training and Workforce Development 2018-2021
  2. Department of State Growth 2016, Tasmanian Tourism and Hospitality Industry Workforce Development Plan
  3. Australian Government Labour Market Information Portal 2020, Employment Projections for the Five Years to May 2024: Regional  Employment by ANZSIC Industry
  4. COTA Tasmania 2017, Recruiting for Life Experience: Older Workers Workforce Development Research Project
  5. Australian Bureau of Statistics, 2016 Census of Population and Housing, TableBuilder
  6. TasTAFE 2020, Health and Community Services
  7. Safe Work Australia, Transport, accessed 23 April 2020
  8. Arche, E 2020, A Safe Building Sector Critical for Tasmania (media release), 31 March

Coronavirus (COVID-19)

Information for job seekers and employers during the emergency

Find out more